Contract Manager

• Play a key role in the Facilities Planning & Management team.
• Use your contract management experience to support continuity of service across TZV
• Full-time ongoing role based in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Contract Manager is responsible for the day-to-day management and administration of facilities-related contracts, and for ensuring the relevant continuity of supply and services across the organisation. 

Reporting into the Manager, Facilities Planning & Management, the Contract Manager will work collaboratively with the Procurement Team on sourcing activities and will support efficient use of contracted arrangements and quality control of assets, equipment, goods and services provided under contracted arrangements TZV has access to. 

Day to day responsibilities include:

• Administer and manage contracts for facilities, maintenance, supplies and cleaning services to support the effective delivery of services to the community and TZV operations.
• Monitor contractor performance against agreed KPIs, service levels and contract/compliance obligations; and maintain accurate records of contracts, variations, renewals, compliance documents and any other documentation as required.
• Work with the procurement team to co-run sourcing and tendering activities as required, and provide day-to-day support to property leads at each site to ensure effective access to contracted services and problem resolution.
• Support the management and lifecycle of UPS systems, backup power contracts and any related infrastructure to ensure operational continuity, and contribute to larger-scale projects as required.
• Build and maintain positive relationships with internal and external stakeholders, and support the Manager, Facilities Planning & Management in contract planning, supplier performance reviews and reporting as required.

About You

To be successful in this role, you will be energetic and solutions-focused with an eye for detail. You will be a team-player and have significant experience working with a wide range of internal and external stakeholders within a complex working environment.

The successful candidate will have the following experience, skills and attributes:

•  A minimum of 5 years of experience in contract management and administration, preferably in works, maintenance, equipment and related services.
• Knowledge and understanding of procurement and sourcing principles, supplier management, contract compliance requirements and contract lifecycle processes within a government or regulated environment.
• A focus on operational delivery, with the ability to effectively support continuity of services across multiple sites with a focus on resilience and business continuity.
• Strong analytical and problem-solving skills, with proven ability to monitor performance, identify risks and/or server gaps, and recommend interventions to ensure effective contract outcomes.
• Relevant knowledge of purchasing, accounts payable and basic financial controls as they relate to contract establishment and management.  

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 7 December, 2025.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.