Configuration & Asset Management Analyst

• Play a key role within the Service Management Team
• Utilise your expertise to support service delivery and risk management across TZV
• Full-time ongoing role based in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Configuration & Asset Management Analyst, a key role within the Service Management team, is responsible for maintaining accurate and reliable configuration, asset and service mapping data that supports effective decision-making, service delivery and risk management across TZV.

Reporting into the Manager, Service Management, the role will maintain a trusted CMDB, Asset Register and Service Map; and will ensure that new services and infrastructure are onboarded correctly, assets and services are tracked through their lifecycle and data integrity is preserved to support both operational and strategic initiatives.

The position will execute day-to-day activities that sustain CMDB integrity, reporting, service mapping and integration with IT Service Management whilst ensuring that configuration item, assets and service data is effectively managed, accurate and accessible to support all relevant decision-making.

Day to day responsibilities include:

• Maintain the configuration management framework, monitor compliance and enable accountability across Emergency Communication Information Services and TZV whilst acting as the steward of CMDB and asset management outcomes.
• Maintain and improve CMDB integrity by verifying and updating Configuration Item records, relationships and lifecycle status in line with approved policies and procedures
• Implement and maintain Service Mapping for critical infrastructure and business services whilst ensuring accuracy of service-to-infrastructure relationships and maintaining alignment with the Common Service Data Model.
• Optimise ServiceNow Discovery and data integrations to improve configuration visibility and automated CMDB population.
• Support effective asset management by maintaining alignment between the CMDB and Asset Management module, ensure lifecycle accuracy from procurement to disposal and ensure compliance with the Asset Management Accountability Framework and any other relevant frameworks and/or standards.
• Design and deliver CMDB and asset management reports and dashboards that track data quality metrics, asset health and other relevant insights.
• Drive continuous improvement by identifying opportunities to enhance CMDB processes, data quality and automation. 

About You

To be successful in this role, you will be a solutions-focused analytical thinker with significant experience in Information Technology. You will have strong interpersonal skills and the ability to develop strong professional relationships within a complex and highly critical work environment.

The successful candidate will have the following experience, skills and attributes:

• A Tertiary qualification in IT, Computer Science or related discipline, or equivalent professional experience.
• Demonstrated ability to maintain and improve CMDB health and implement Service Mapping and discovery integrations across hybrid environments.
• Comprehensive knowledge of ServiceNow and a proven ability to design, build and deliver ServiceNow dashboards and reports that support governance, performance monitoring, and data-driven decision-making.
• Strong communication skills and the ability to collaborate effectively across ICT and business areas, guiding service and asset owners to strengthen compliance with configuration, asset and governance frameworks.
• A track record of continuous improvement in configuration and asset management processes and a clear commitment to data quality, accuracy and integrity

Executive and Senior Leadership are committed to empowering employees towards their professional and personal goals. Clarity of vision provided by a long-term ICT Strategy will enable clear role descriptions, variety of work and pathways for growth. With substantial transformation currently underway and more to come, you will have the chance to bring your eclectic experiences to shape the delivery models. The sector-wide remit, defined by a heavily integrated eco-system of technologies, whilst challenging, will present the opportunity to develop high quality networks and hone your craft in a fast-moving set up where high availability is paramount, facets that hold you in good stead for the future.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 15 February, 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.