Communication & Engagement Digital Officer

• Work within a small team with a key focus on Communications across TZV
• Contribute to the delivery of communication and engagement activities
• Full time, hybrid, role based in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Communication and Digital Engagement Officer is responsible for delivering collaborative communication and digital engagement activities that advance TZV's strategic goals and organisational values.

This role sits within the Governance Policy & Intelligence Department in the Communications and Partnerships team whose goal is to support the delivery of strategic communications and engagement.

Day to day responsibilities include:

• Deliver high-quality digital and multimedia content to support internal and external engagement.
• Support user needs analysis and the development of effective communication pathways.
• Coordinate various platforms, including the intranet, newsletters, website, and social media.
• Work with diverse stakeholders to deliver digital content across multiple channels.
• Maintain a secure culture by following TZV policies and protecting sensitive information.

About You

A candidate with strong interpersonal skills who is detail oriented and process minded with a qualification and/or relevant experience in communications, engagement or a related discipline.

The successful candidate will have the following experience, skills and attributes:
  

• Proven experience in supporting the delivery of communication and engagement activities in complex stakeholder environments.
• Excellent verbal and written communication skills.
• Experience in designing and producing digital assets, including graphics, videos, newsletters, and webinar content.
• Experience in digital content creation with strong understanding of online engagement channels, social media platforms and design technologies.
• Strong interpersonal skills that develop and maintain positive relationships.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 1 February, 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.