Business Analyst

• Critical role in Victoria’s Emergency Communications Network
• Strong focus on Business Analysis Excellence and Process Improvement
• Full time, permanent role, located in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Business Analyst is a key and active participant of the Emergency Communication Information Services (ECIS).

Reporting into the Senior Business Analyst, the Business Analyst role is to provide key information, specifically in the areas of business impact assessment, current state mapping and requirements gathering.

Day to day responsibilities include:

•  Document "as-is" and "to-be" processes for Business, ECIS, and ECS, ensuring all functional and technical requirements maintain full end-to-end traceability.
•  Analyse business operations to eliminate inefficiencies and enhance the end-user customer experience.
•  Deliver high-level and detailed impact assessments, including options analysis and effort estimation to support strategic decision-making.
•  Provide expert analytical support to troubleshoot and resolve intricate technical and business challenges.
• Lead and facilitate stakeholder workshops to gather insights, drive collaboration, and move project deliverables forward.

About You

The successful candidate will have the following experience, skills and attributes:

•   Tertiary education in Business Administration or Computer Science or equivalent.
•    ITIL / BABOK certification.
•    Extensive/Demonstrable experience and application of business process improvement, business analysis, business requirements gathering, options analysis, data analysis and testing management including techniques, methodologies, tools and best practice.
•    Excellent written and verbal communication, presentation, and workshop facilitation skills.
•    Strong negotiation and stakeholder engagements skills and ability to influence others to obtain support and work towards a common goal.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 22 March, 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.