Business Analyst Manager

• Be a key and active participant of the Emergency Communication Information Services (ECIS) team at Triple Zero Victoria
• Manage and lead a high-performing team of senior business analysts and business analysts across multiple projects
• Full-time, on-going role based in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

Executive and Senior Leadership are committed to empowering employees towards their professional and personal goals. Clarity of vision provided by a long-term ICT Strategy will enable clear role descriptions, variety of work and pathways for growth. With substantial transformation currently underway and more to come, you will have the chance to bring your eclectic experiences to shape the delivery models. The sector-wide remit, defined by a heavily integrated eco-system of technologies, whilst challenging, will present the opportunity to develop high quality networks and hone your craft in a fast-moving set up where high availability is paramount, facets that hold you in good stead for the future.

About the Role

The Business Analyst Manager is a key and active participant of the Emergency Communication Information Services (ECIS) team.

The main purpose of the role is to ensure adherence to TZV’s business analysis framework whilst also providing governance and quality assurance oversight for all business requirements, demand prioritisation, options analysis, order of magnitude estimation, capacity management and quality customer experience development across Triple Zero Victoria.

Day to day responsibilities include:

• Develop and maintain TZV’s Business Analysis Framework, including Feasibility Assessments, Process Mapping, Requirements Management and traceability
• Manage and lead a high-performing team of senior business analysts and business analysts across multiple projects
• Engage with internal and external stakeholders to capture and document ‘as is’ and “to be” business processes
• Ensure all requirements documents developed by TZV demonstrate a clear understanding and interpretation of customer requirements and adhere to TZV’s Business Analysis Framework
• Perform gap analyses for future state processes to assist the development of revised operating procedures, training plans, test scripts, etc.
• Scope and plan the Business Analysis elements of project delivery and work closely with Architects, Project Managers & Organisational Change Managers in the development of Business Cases, Project Management Plans, project forecasts, change impact assessments, Change Management Plans, Test Plans and Transition Plans.
• Champion customer experience, operate best practice and continuously improve the function.
• Produce clear and concise status reports and executive level briefings.

About You

The preferred candidate will have extensive experience in a similar role and demonstrated experience in the development and application of business analysis frameworks and/or methodologies within medium size businesses.

The successful candidate will also have the following experience, skills and attributes:

• Demonstrated experience in the development and application of business analysis frameworks and/or methodologies within medium size businesses.
• Extensive experience in developing detailed documentation of business cases, business processes and business requirements in both technical and non-technical language.
• Experience in managing a practice of mixed experience Senior/Business Analysts.
• Solid understanding of Project Management methodologies (both Waterfall and Agile).
• Strong communication (written & verbal), interpersonal, negotiation and stakeholder engagements skills, and the ability to influence others to obtain support and work towards a common goal.
• Tertiary education in Business Administration or Computer Science or equivalent
• Affiliation with the IIBA and understanding of BABOK.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Tuesday 11 November, 2025.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.