Business Analyst (Next Gen CAD)

• Unique Business Analyst opportunity, focused on cyber security within TZV
• Collaborative support role, working within a specialist project team 
• 12-month fixed-term role based in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

As a Business Analyst within Next Generation CAD Cardinal Project team, you will be playing a key role in shaping the future state processes of the Non-Emergency Patient Transport Operations.


The goal of the function is to provide business analysis support to the NGC Cardinal Projects as directed by the Cardinal Program Manager and other Project Managers.


The role is centred on improving frontline operational workflows, service delivery processes, and business efficiency outcomes rather than purely technical system analysis. You will work closely with operational stakeholders to understand how the service currently functions and help design practical future-state improvements.


The main purpose of the role is to gain a deep understanding of the current state process and help the business define efficient target state process and identify targeted technology changes to and process improvement opportunities to ensure operational efficiency.


This role requires a good understanding of operating model changes and transformation withing large organisations.


The Business Analyst role will leverage strong stakeholder engagement skills to conduct key business and digital transformation activities with a focus on current sate process analysis, problem statement definition, opportunity identification and assessment, target state business process definition and requirements gathering.

Day to day responsibilities include:

• Providing key information by completing impact analysis for Business, Emergency Communications Information Services (ECIS) and Emergency Communications Services (ECS), documenting ‘as-is’ and ‘to-be’ business processes and gather and document business, functional and non-functional requirements.
• Assisting with solving complex technical and business issues to resolution.
• Designing, leading and facilitating workshops as required.
• Assisting with the development of a quality management plan with the provision of quality targets and assessment.
• Assisting the Project Manager with identification of risks, issues and dependencies and helping to track these accordingly.
• Working productively with other areas of the organisation to support and inform the development of corporate planning activities, testing strategies and the development of end user training materials

This is an operationally focused BA role, suited to someone who can bridge frontline business needs with practical process and system improvements.

About You

The successful candidate will have the following experience, skills and attributes:

• A Tertiary qualification in Business Administration or Computer Science or a related discipline.
• Extensive/demonstrable experience in application of business process improvement, business analysis and business requirements gathering.
• Extensive experience in data analysis and testing management, including techniques, methodologies, tools and best practice.
• Strong negotiation and stakeholder engagement skills and ability to influence others to obtain support and work toward a common goal.
• Strong interpersonal skills, a hands-on approach and the ability to to work collaboratively at all levels of the organisation.
• A flexible, adaptable and resilient approach, with the ability to preserve in ambiguous situations and deal with stakeholders with conflicting views.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Wednesday 13 May, 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.