Business Analyst (Next Gen CAD)

• Collaborative support role, working within a specialist project team 
• Unique BA opportunity in the emergency services sector 
• 15-month contract, full-time hybrid role, based in Burwood East

With a business process improvement focus, strong interpersonal skills, and an analytical mindset, you will be sure to make a positive contribution to the success of the Next Gen CAD project. 

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

The Business Analyst is a key and active participant of the NGC Cardinal Project team. 

The goal of the function is to provide business analysis support to the NGC Cardinal Projects as directed by the Cardinal Program Manager and other Project Managers 

The main purpose of the role is to build/plan/develop/provide key information, specifically in the areas of Business impact assessment, current state mapping and requirements gathering, to enable the role to map ‘to be’ business processes, assist in the collation of business rules, data modelling and provide quality inputs which will inform the business case.

Day to day responsibilities include:

• Providing key information by completing impact analysis for Business, Emergency Communications Information Services (ECIS and Emergency Communications Services (ECS), documenting ‘as-is’ and ‘to-be’ business processes and gather and document business, functional and non-functional requirements.  
• Assisting with solving complex technical and business issues to resolution. 
• Designing, leading and facilitating workshops as required. 
• Assisting with the development of a quality management plan with the provision of quality targets and assessment.
• Assisting the Project Manager with identification of risks, issues and dependencies and helping to track these accordingly
• Working productively with other areas of the organisation to support and inform the development of corporate planning activities, testing strategies and the development of end user training materials.

About You

The successful candidate will have the following experience, skills and attributes:

•  A Diploma/Tertiary qualification in IT, Administration or Business Management or related discipline and/or substantial experience in project or business management 
• Extensive experience in business process improvement, business analysis and business requirements gathering. 
• Extensive experience in data analysis and testing management, including techniques, methodologies, tools and best practice. 
• Demonstrated ability and understanding in negotiation and stakeholder engagement and ability to influence others to obtain support and work toward a common goal. 
• Strong interpersonal skills with a hands-on approach and ability to work collaboratively at all levels of the organisation. 
• A flexible, adaptable and resilient approach, with the ability to preserve in ambiguous situations and deal with stakeholders with conflicting views. 

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 20 July 2025.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.