Advisor, Workforce Reporting

• Impactful role, delivering monthly ad-hoc workorce reporting at TZV
• Work as part of a collaborative and dedicated, data focussed team
• Permanent ful-time position in Burwood East, with hybrid work arrangements and on-site parking

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Advisor, Workforce Reporting is responsible for delivering monthly and ad-hoc workforce reporting, as well as providing advisory services to TZV on workforce metrics.

The role provides critical data insights to support leaders in understanding workforce trends and translating complex metrics into meaningful and actionable information.

Day to day responsibilities include:

•   Design, develop, and maintain dynamic dashboards in SAP SuccessFactors and PowerBI to meet evolving business needs.
•   Provide timely value-add workforce analytics and respond to ad-hoc reporting requests with high-quality data insights.
•   Collaborate with SME's to configure analytics, defining measurement strategies and reporting frequencies that drive decision-making.
•   Reconcile FTE data between HRIS and budgeted positions, perform data adjustments and maintaining supporting policies.
•   Facilitate the establishment process by ensuring HRIS data accuracy and strictly adhering to documention and approval workflows.

About You

The successful candidate will have a Certificate or Diploma of Human Resource Management or equivalent or demonstrated HR experience within a large organisation. Accreditation in SAP SuccessFactors or demonstrated experience working with people systems is also essential.

The successful candidate will have the following experience, skills and attributes:

•   Experience in a similar role in a medium to large and complex organisation.
•   Process-minded and cope well managing high-volume of People Transactions, developing innovative ways to introduce process and system improvement.
•   Proficiency in SAP Success Factors
•   Proficiency in PowerQuery and Power BI, and analysing complex datasets
•   Proficiency in Microsoft Office (Word, Excel, Outlook).

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 29 March, 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.