Advisor, Workforce Operations

Job Function: People and Culture

Date Posted: 25 Feb 2026

Job Requisition ID: 2660

Join a purpose‑driven organisation supporting critical emergency services, where your HR expertise directly contributes to safer, stronger outcomes for the Victorian community.
Be part of a supportive, values‑led People & Culture team driving positive change, continuous improvement and high‑quality workforce experiences across Triple Zero Victoria.
Full-time, ongoing role based at Burwood East with hybrid work options available

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Advisor, Workforce Operations plays a critical role in delivering high‑quality generalist HR support across the full employee lifecycle at Triple Zero Victoria. As a key member of the Workforce Operations team, you will provide timely, accurate and best‑practice advice to leaders and employees, ensuring our HR services, processes and systems operate smoothly, compliantly and consistently.

With a strong focus on generalist HR matters, the role supports a broad range of lifecycle touchpoints including onboarding, internal movements, secondments, promotions, employee benefits, recognition programs and exit processes. You will also oversee end‑to‑end recruitment activity, including coordination of high‑volume recruitment campaigns such as those for Emergency Communications Officers.

This role has continued to evolve with the introduction of P&C Connect (ServiceNow), which has enabled a more centralised, advisory‑led service model. As a result, the Advisor, Workforce Operations now plays an even more integral role in ensuring leaders and employees receive consistent, high‑quality workforce support, underpinned by streamlined processes, clear guidance and responsive advisory service.

Day to day responsibilities include:

Provide timely, accurate and service‑focused HR advice by interpreting policies, procedures, legislation and Enterprise Agreements, and managing a wide range of employee and manager enquiries.
Support leaders with evidence‑based recruitment and selection practices, including leading Triple Zero Victoria’s high‑volume Emergency Communications Officer campaigns and monitoring selection outcomes and early attrition data.
Act as a subject matter expert on HR policies, Enterprise Agreements, systems and processes, delivering consistent, best‑practice guidance across the organisation.
Participate in job analysis activities and assist managers to develop accurate, capability‑aligned position descriptions that clearly define success in each role.
Provide advice and support on people‑related changes, including flexible work, secondments, higher duties, salary reviews, job evaluations, reporting line changes and probation review processes.
Ensure high‑quality processing of employee lifecycle changes with strong attention to detail, maintaining the integrity of workforce data and supporting smooth lifecycle transactions.

About You

The successful candidate will have the following experience, skills and attributes:

Tertiary qualifications in Human Resources, Organisational Psychology or a related discipline, or equivalent experience, with desirable accreditations such as AHRI membership, Mercer job evaluation, capability frameworks or psychometric assessments.
Demonstrated generalist HR experience with the ability to interpret policy, legislation and Enterprise Agreements, apply critical thinking and exercise sound professional judgement to resolve complex people matters.
Experience using HRIS and recruitment platforms (SuccessFactors highly desirable), supported by intermediate Microsoft Office skills and an understanding of public sector environments.
Proven ability to build strong, trusted relationships and provide customer‑focused support while maintaining professionalism, credibility and balanced decision‑making when advising stakeholders.
Highly detail‑oriented, organised and capable of managing high volumes of work while maintaining confidentiality, discretion and good judgement when handling sensitive or ambiguous situations.
A continuous improvement mindset with the ability to identify opportunities to enhance processes and service delivery.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

Employee assistance program for employees and eligible family members
Discounted health insurance, banking services and gym membership
‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
Free staff parking at all our sites
Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, 11 March 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.