Advisor, Injury Management & Workcover

• Play a pivotal role in supporting employees in a critical emergency services environment
• Be the first point of contact for Workcover claims across the organisation
• Full-time, permanent role based in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Advisor, Injury Management & Workcover is a key and active participant of the Health, Safety & Wellbeing Team, whose goal is to provide expert advice and support to the whole organisation on health, safety, wellbeing, early intervention and workers compensation matters. It is a pivotal role, responsible for managing a diverse portfolio of workers’ compensation claims and injury management cases.

This position requires extensive experience in workers compensation, injury management, and claims administration, as well as in identifying and implementing strategies for effective case resolution.  

Day to day responsibilities include:

• Manage, administer and process claims on behalf of our people, ensuring their best interests are maintained.
• Review incident and injury reports and initiate early contact with our people and their managers to support early intervention and recovery.
• Provide regular input into the payroll report to ensure Workcover pays and adjustments are accurate for injured employees, and contribute to related process improvements in collaboration with the Payroll and Workforce Management teams.
• Maintain and regularly update case files, injury management plans, invoices, and related documents.
• Provide expert advice on RTW approaches, ensuring compliance with legislative requirements, and support with driving the RTW strategy on complex claims.
• Act as the first point of contact for all Workcover claims.

About You

To be successful in this role, you will have a strong understanding of workers compensation governance, legislative requirements, and a customer-focused approach to managing and resolving claims effectively

The successful candidate will have the following experience, skills and attributes:

• A minimum of 3 years’ experience in workers compensation, technical or senior case management roles.
• Demonstrated experience within a claims management role, providing professional and customer focused end-to-end claims service.
• Sound understanding of the financial implications of claims management and Workcover premiums and demonstrated experience in Workers Compensation pays.
• Team player with a can-do attitude that builds confidence and trust in the management of early intervention, injury management, return to work and Workcover processes.
• Practical working knowledge of the Victorian workers’ compensation framework, processes, legislation and industry standards.
• Strong interpersonal skills and the ability to work with a wide range of stakeholders within a complex and critical work environment.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 1st March, 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.